Refunds and delivery

Last updated: 4 November 2026. This page sums up sections 4 to 7 of the Terms of sale.

Delivery

Digital only: nothing is shipped and delivery is free. Your codes appear on your private order page, usually seconds after payment.

Cancel within 48 hours

If you haven't revealed any code of the order, email us within 48 hours of payment with your order number. We refund the whole order to your original payment method.

A code doesn't work

Every code is checked with Microsoft when you reveal it; if it is already used, you automatically get a fresh one. If a revealed code doesn't work, email us within 72 hours. We usually check it within 24 hours. If Microsoft stopped accepting a code that was unused when you revealed it, we replace it, or refund it if we can't.

Out of stock

If a product runs out between payment and delivery, the missing codes appear when stock is back, or are refunded if you ask.

When there is no refund

Not for revealed codes that work, and not for codes redeemed after they were shown to you. Codes not revealed within 30 days (gift links: 90 days) expire without a refund; for 12 months you can still ask us for a new code of the same cape if we have it.

Email: support@capedmc.com